Shipping Information

What is your shipping policy?

All orders of $50 or more are sent with free standard shipping within the United States. International shipping options vary and can be selected at checkout*. Orders with free standard shipping will be processed according to the preferred carrier rat

Do you ship worldwide?

Yes, we ship internationally, shipping options for international orders will be dependent on the time of processing and order placement, as well as the delivery location. The customer is responsible for paying customs duties/taxes on international or

What if my package gets lost or arrives damaged?

At OffGrid, we strive to ensure every order reaches you in perfect condition. In the event that your order is lost during transit, please reach out to our customer support team at [email protected] with your order number and any relevant details. We

Do you offer free shipping?

We offer free shipping for orders over $50 within the United States. Orders shipped outside the United States are subject to taxes and duties that are paid for by the customer.

How do I track my order?

Once your order has been placed and processed, you will receive a confirmation email with your order details. This email will include a tracking number and a link to the carrier tracking page. Click on the tracking number link or enter the tracking n

Do you ship to different addresses?

We can ship to different addresses, including general delivery addresses. Please make sure to confirm with your local post office for general delivery services and provide us with the correct address format to avoid any issues.

How can I resolve an incorrect shipping address on my order?

If your order contains an incorrect shipping address, please reach out to us with your order number. We can assist you in resolving the issue and ensure that your order is delivered to the correct location.

Can you provide lead times for shipping?

For information on lead times for specific quantities to be shipped to your location, please provide us with the details of the items and the quantities you need. We will inform you about the lead times and let you know if we can fulfill your order i