The short answer is yes. OffGrid stands behind the quality of all its products. If you're not satisfied with your purchase, you can return your item(s) within 90 days for a refund as long as the item is in its original condition. If you are past the

The short answer is yesOffGrid stands behind the quality of all its products. If you&apos;re not satisfied with your purchase, you can return your item(s) within 90 days for a refund as long as the item is in its original condition. If you are past the 90-day window or have a defective item, please send an email to support@offgrid.co and we&apos;ll work to resolve the issue.All OffGrid products come with a 1-year limited warranty. OffGrid allows one warranty claim per purchased product if said product is within the designated 1-year warranty window and is valid for a return. This warranty covers any manufacturing or workmanship defects but does not cover damages that may have resulted from normal wear and tear, misuse/abuse, or modification of the product. No restocking fee will be charged out of courtesy to customers. OffGrid cannot guarantee that the exact style or product will be in stock at the time of the warranty claim. If your specific item is irreplaceable and your return is eligible, you will receive store credit equal to the value of your original purchase.&#xA0;All warranty claims for items that were not purchased directly from www.offgrid.co must include proof of purchase. Any item purchased from an unauthorized reseller will not be valid for returns or warranty claims. OffGrid is not liable for any damages that may result from the use of any Offgrid products.&#xA0;Please note that original shipping charges are non-refundable except in cases where OffGrid has made a shipping error. All VAT/Import taxes are the responsibility of the receiver and are non-refundable. Contact: support@offgrid.co for further assistance.

Do you offer refunds or exchanges?

Our return policy allows returns for the condition of unused or unopened products purchased in the last 90 days. If you'd like to proceed with a return, please log in to your account on our website and visit our Return Portal. You can also reach out

Our return policy allows returns for the condition of unused or unopened products purchased in the last 90 days.If you&apos;d like to proceed with a return, please log in to your account on our website and visit our Return Portal. You can also reach out at support@offgrid.coOnce your request is approved, you will receive a prepaid return label via email. All returns must be approved and processed with our company-issued return shipping label to ensure proper tracking and processing of the return.You can expect your refund to be processed within 2 - 3 business days or fewer after our returns department receives the return.

How do I start a return?

OffGrid Faraday Gear

Returns & Exchanges

What is your shipping policy?

Do you ship worldwide?

What if my package gets lost or arrives damaged?

Do you offer free shipping?

How do I track my order?

Do you ship to different addresses?

How can I resolve an incorrect shipping address on my order?

Can you provide lead times for shipping?

Shipping Information

What if I need a component or part of a product I purchased?

Do Faraday Bags Block Sound?

Can I receive a discount or a discount code?

Product Questions

How do I get a quote for a purchase?

Is the item I want in stock?

How do I proceed with an order?

What is the process for tax-exempt orders?

What is your DUNS# and CAGE code?

Do you offer bulk order discounts?

Do you have a GSA contract?

What are your NAICS Codes?

Government Purchasing

How do I test my Faraday Bag?

What is the life of a faraday bag?

Care & Use Questions

Digital Privacy Threat Questions